Refund policy

Digital Products Refund Policy

Since WizyGuides sells digital products (PDF guides) that are available for instant download, we handle returns and refunds differently than physical goods. Please read this policy carefully before making a purchase.

No right of withdrawal after download
Our products are digital files delivered immediately upon purchase. By clicking the download link or accessing the file, you explicitly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the download begins. For this reason, we generally do not accept returns, exchanges or refunds once a guide has been downloaded.

When refunds are possible
Refunds may be granted at our sole discretion in the following situations:

  • Defective or corrupted file – If the PDF cannot be opened, is unreadable, or contains major content errors.

  • Wrong item delivered – If you receive a guide different from the one you purchased.

  • Duplicate purchase – If you accidentally buy the same guide twice.

  • Other exceptional circumstances – Evaluated on a case-by-case basis.

In these cases, contact us within 30 days of purchase at contact@wizyguides.com. Please include your order number, a description of the problem, and any relevant screenshots. If the issue is confirmed, we will provide a corrected file or a full refund.

Non-refundable items

  • Gift cards.

  • Guides purchased during a sale or with a discount code, unless they are defective.

European Union – Right of withdrawal for digital content
Under EU consumer law, you have a 30 day cooling-off period for digital purchases. However, this right is explicitly waived when you begin downloading or streaming the digital content after giving your prior express consent and acknowledging that you lose your right of withdrawal. By completing your purchase on WizyGuides and starting the download, you agree to this waiver.

Refund process
If your refund request is approved, we will process it within 10 business days. The amount will be refunded to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at contact@wizyguides.com.

Contact
For all questions or concerns regarding this policy:
contact@wizyguides.com