Privacy policy

Privacy Policy

Last updated: September 11, 2026

WizyGuides operates this website and store. This Privacy Policy explains how we collect, use, store and share personal information when you visit wizyguides.com, make a purchase, subscribe to marketing emails, contact us or otherwise use our services.

For the purposes of applicable data-protection law, WizyGuides is responsible for the personal information described in this policy.

If you have a question about this Privacy Policy or want to exercise a privacy right, contact us at:

contact@wizyguides.com

1. Personal Information We Collect

The personal information we collect depends on how you use WizyGuides.

Information you provide directly

You may provide us with:

- Your name.
- Your email address.
- Your billing address.
- Your phone number, if you choose to provide it at checkout.
- Your order details.
- Messages, questions and other information you send to us through our contact form or by email.
- Your email address when you subscribe to receive marketing emails.

Purchase and payment information

When you make a purchase, Shopify and its payment providers process payment information needed to complete the transaction.

WizyGuides may receive information such as your name, email address, billing address, order number, purchased products, payment status and transaction confirmation. We do not store your full payment-card number.

Information collected automatically

When you visit the site, Shopify and certain service providers may automatically collect technical information, including:

- Your IP address.
- Browser type and device type.
- Pages viewed and interactions with the site.
- Date, time and approximate location based on IP address.
- Cookies and similar technologies used to operate, secure and improve the store.

2. How We Use Personal Information

We use personal information only where it is necessary to operate WizyGuides, fulfil an order, communicate with you, comply with legal obligations or where you have given consent.

We may use your information to:

- Process and confirm purchases.
- Deliver digital PDF guides.
- Provide download-related support.
- Respond to customer-service questions.
- Process refunds.
- Protect the store from fraud, abuse and unauthorised activity.
- Maintain records required for accounting, tax, legal and operational purposes.
- Send marketing emails when you have chosen to subscribe.
- Improve the reliability, security and usability of the website.

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on you.

3. Marketing Emails

If you subscribe to WizyGuides marketing emails, we may send occasional updates about newly released guides, relevant offers or important WizyGuides news.

You can unsubscribe at any time by using the unsubscribe link included in every marketing email. You may also contact us at contact@wizyguides.com.

Unsubscribing from marketing emails does not stop essential transactional messages, such as order confirmations, download information, refund updates or responses to support requests.

4. How We Share Personal Information

We share personal information only when needed to operate the store, deliver products, comply with the law or protect our rights.

We may share information with:

- Shopify, which hosts and supports the WizyGuides store.
- Payment providers that process checkout payments.
- Digital-delivery providers that make purchased PDF files available to customers.
- Email-service providers that send transactional or marketing messages on our behalf.
- Professional service providers, such as accountants, legal advisers or technology providers, when necessary.
- Public authorities or other parties where disclosure is required by law or necessary to protect WizyGuides, our customers or others.

These providers may process personal information only as needed to provide their services or meet legal obligations.

We do not sell personal information for money.

5. Shopify

WizyGuides is hosted by Shopify. Shopify processes personal information to help us operate the store, process transactions, maintain security and provide related services.

Information submitted through WizyGuides may be processed by Shopify and its service providers in countries other than the country where you live.

You can learn more about Shopify’s privacy practices and privacy controls at:

https://privacy.shopify.com/en

6. Cookies and Similar Technologies

WizyGuides and Shopify use cookies and similar technologies to make the store work properly, remember essential preferences, protect the site from fraud and understand how visitors use the store.

You can usually control or delete cookies through your browser settings. Blocking some cookies may affect important store functions, including checkout, cart features or digital delivery.

If we add non-essential analytics, advertising or retargeting tools in the future, we will update this Privacy Policy and provide any consent mechanism required by applicable law.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

For example:

- Order and transaction records may be retained for as long as needed to fulfil purchases, process refunds, resolve disputes and meet accounting, tax or legal obligations.
- Marketing email information is retained until you unsubscribe or ask us to delete it, unless we need to keep certain information for legal or security reasons.
- Customer-support messages are kept only as long as necessary to respond, maintain a record of the request and protect our legal interests.
- Technical information is retained according to Shopify’s systems and the settings of any service provider used to operate the store.

8. Your Rights and Choices

Depending on where you live, you may have rights over your personal information.

These may include the right to:

- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information in certain circumstances.
- Request a portable copy of certain information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Unsubscribe from marketing communications.

To make a request, email contact@wizyguides.com.

We may need to verify your identity before responding. We will respond within the period required by applicable law.

If you live in the European Economic Area, the United Kingdom or another jurisdiction with a data-protection authority, you may also have the right to lodge a complaint with the authority responsible for privacy in your place of residence or work.

9. International Transfers

WizyGuides may use service providers, including Shopify, that process personal information in countries outside the country where you live.

Where required by applicable law, we rely on recognised safeguards for international transfers, such as contractual protections used by our service providers.

10. Children’s Privacy

WizyGuides is not directed to children under 16 years of age.

We do not knowingly collect personal information directly from children under 16. If you believe that a child has provided personal information to us, contact contact@wizyguides.com and we will take reasonable steps to delete it.

11. Security

We use reasonable technical and organisational measures to protect personal information.

However, no website, digital transmission or storage system can be guaranteed to be completely secure. Please do not send sensitive information, such as payment-card details, through our contact form or by email.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, services, legal obligations or privacy practices.

When we make changes, we will post the updated policy on this page and change the “Last updated” date above.

13. Contact

For privacy questions, data requests or concerns, contact WizyGuides at contact@wizyguides.com